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Service Agreement & Payment Authorization -
Vortex Solutions Ltd.– Quickbooks Proadvisor End User Agreement
This End-User Service Agreement (“EUSA”) is a legal agreement between (a) (“CUSTOMER” either an individual or a single entity or Company) and (b) Vortex Solutions (200 West Madison, Chicago, IL - 60606, USA) (“MERCHANT”) that governs your use of ADR for online computer service. By signing this agreement you agree to the understanding shown below and agree to be bound by the terms of this EUSA.
(a) Capacity and Authority to contract
CUSTOMER represents that you are of legal age of majority in your state of residence and, if applicable you are duly authorized to enter into this contract.
(b) Description of services
MERCHANT is a Certified Pro advisor with offers sale & support for Intuit QuickBooks products and other listed services under Pro advisor ship (Refer: https://proadvisor.intuit.com) which also includes :
This EUSA is effective unless terminated and is valid for the period of the term established above.
Payment shall be made to Vortex Solutions (200 West Madison, Chicago, IL - 60606, USA). The charge on the CUSTOMER statement will appear as Vortex Solutions.
(e) Independent Service Company
MERCHANT is an independent technical service company and is not affiliated or endorsed by any company whose products we service. All brands, images, trademarks, products, and services of companies mentioned belong to the individual companies.
(f) Limited Liability
The parties understand and agree that MERCHANT and its employees, subcontractors, and its agents assume no liability or responsibility for the cost of repairing or replacing any equipment, software, or personal property, including intellectual property lost or damaged, either current or arising in the future, or any consequential damage of any nature incurred as a result of the services rendered to the CUSTOMER. The CUSTOMER agrees that in the event the CUSTOMER incurs any loss as a result of the services rendered it pursuant to this agreement, the MERCHANT, its employees, subcontractors, and agents is liable only to the extent of the MERCHANT charge to this CUSTOMER for this Agreement.
(g) Right to refuse, suspend or terminate service
MERCHANT reserves the right to refuse, suspend, or terminate service to any user for any reasons related to the improper/illegal use of computers in the service plan. In the event of such refusal or termination, a refund for the time remaining will be made on a pro-rata basis and will be credited to the CUSTOMER account within 72 hours of termination.
This agreement is non-transferable without the prior agreement of MERCHANT. The new end-user receiving the transferred agreement must agree to all the EUSA terms.
The data shared with us will be 100% safe and secure. Once the job is complete your data will be deleted from our server and we will not able to provide a copy of it in the future.
(j) Refunds Policy
For any service plans, a full refund will be issued if Vortex Solutions has not been able to resolve the issue. For the term service plan if there are one or more issues resolved within ﬁrst 15 days, the fees as per the count of Per Incident issues and Setup Fee will be charged. However, after 30 days of purchase of the plan, no refund shall be made by Vortex Solutions. For one time incident based plans, you will be eligible for a refund when any of the following criteria are met:
You have all the prerequisites which were required to resolve the problem and the Issue is not resolved till the time account was active. The issue is out of scope for the particular plan 15 days have not passed after the issue was last worked upon by Vortex Solutions technician.
Notwithstanding this Vortex Solutions may at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. The refund amount shall be directly credited to the credit card, the details of which are registered with Vortex Solutions. On the speciﬁc request of the subscriber, Vortex Solutions may process the refund in some other account subject to submission of such documents/information as may be asked by Vortex Solutions for the said purpose. All Intuit QuickBooks Financial software purchased through Vortex Solutions may be returned within 60 days from the date of invoice or as per the Intuit® updated refund policy in force at the time of subscription.
FOR ALL REFUNDS & CANCELLATION PLEASE CALL OUR CUSTOMER SUPPORT HELPLINE MON-FRI 7 AM to 5 PM PST. At +1-844-744-2010 OR EMAIL US AT: firstname.lastname@example.org, WE WILL GET BACK TO YOU WITHIN 24 WORKING HOURS.
This EUSA is the entire agreement between the CUSTOMER and MERCHANT and it supersedes all prior or oral or written communications, proposals, and representations with respect to service covered by this EUSA.
Customer Name :
Email Address :
Billing Address :
Contact Number :
Effective Date :
Services Subscribed :
Product Purchased :
Amount Charged :
Merchant Contact Details:
Vortex Solutions Ltd.200 West Madison, Suite 2100 - #442,Chicago, IL - 60606
Credit/Debit Card Authorization
I, authorize the payment of USD for Software Sale or Technical Support service through my Credit/Debit card, the last four digits of the Card A/c is and to avail the online technical service/software services from Vortex Solutions, for help or assistance for my software or system on , willingly after making the payment and being satisfied with my interaction with the company.
I understand Vortex Solutions is an Intuit Authorized Certified Proadvisor and third-party online technical service provider. Vortex Solutions provides services for all the major brands (Computers, Computer Software, Operating Systems, Application, Network Components, and Mobile Devices). Being a third-party online technical service provider Vortex Solutions disclaims that we are not affiliated with any company or major brands.
Vortex Solutions has resolved my primary computer software problem and I am satisfied with the services provided by them.
Merchant Contact Details
1900 E Golf Rd.Suite 950Schaumburg, IL - 60173
Help Desk: 844-744-2010
Billing Questions: 800-940-4384
Customer Service (Mon-Fri, 7 AM to 5 PM PST):
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Document Name: Card Payment Authorization
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